Privacy Policy

Hey there! 👋

We know privacy policies can be boring, but this one matters. Crash Out Diary is your safe space to process emotions, and we want you to feel confident about how we handle your data. We've written this in plain English so you actually know what's going on.

Who We Are

Company: Soft Landing Co

Address: 14601 Main St, Upper Marlboro, MD 20772

Contact: support@crashout.now

The Quick Version

• We only collect what we need to make the app work
• We don't sell your personal data to anyone
• Your crashouts and chats stay private (except for anonymous analytics)
• You control your data and can delete it anytime
• You must be 13+ to use our app

What Information We Collect

When You Browse (No Account Needed)

• Device info: What type of phone/computer you're using
• Cookies: Small files that help the app remember your preferences
• Usage patterns: Which features people use most (but not tied to you personally)

When You Create an Account

• Email address: So you can log in and we can contact you
• Password: To keep your account secure (or you can use Google login)
• Username: We create a random one for you, but you can change it

What You Create in the App

• Your crashouts: The emotional vents you write and save to your vault
• AI conversations: Your chats with personas (like Sassy Girlfriend, Boy Bestie)
• Crash Wall posts: Anonymous posts you choose to share publicly
• Badges earned: Your emotional wellness achievements
• App choices: Which personas you prefer, games vs. peace options (anonymous data only)

How We Use Your Information

To Make the App Work

• Save your crashouts so you can access them later
• Remember your preferences and settings
• Let you earn and display badges
• Enable chat conversations with AI personas

To Improve the Experience

• Analyze anonymous usage patterns (like "most users prefer the peace option")
• Fix bugs and add new features
• Send you app updates and important notifications

For AI Features

Important: When you chat with AI personas, your messages are processed by Google (Gemini) or Anthropic to generate responses. We don't control what these companies do with that data, but we choose services that respect user privacy.

Who We Share Information With

Service Providers We Trust

• Payment processors (like Stripe): For subscriptions (we never store your credit card info)
• Email services: To send you important updates
• Analytics tools: To understand how to improve the app (anonymous data only)
• AI providers (Google/Anthropic): To power persona conversations

Anonymous Demographics for Sponsors

We might share general stats like "30% of our users are 18-24 years old" with sponsors, but never your personal information or individual posts.

When Required by Law

If law enforcement requires it through proper legal channels, we may have to share information. We'll resist overly broad requests and notify you if legally allowed.

We Never Do This

• Sell your personal data to data brokers
• Share your individual crashouts or chats with advertisers
• Give away your email or personal details for marketing

Your Rights & Control

You Can Always:

• Access your data: Download everything we have about you
• Delete individual posts: Remove specific crashouts without losing your whole account
• Delete your entire account: Everything gets removed from our database
• Change your settings: Update email, username, or preferences anytime
• Opt out of emails: Except for critical security updates

Data Storage

• Location: Your data is stored in the United States through Supabase
• How long: Until you delete your account
• Security: We use industry-standard security measures to protect your information

Age Requirements

You must be at least 13 years old to use Crash Out Diary. If you're under 18, please talk to a parent or guardian about using mental health apps responsibly.

International Users

Crash Out Diary works worldwide! If you're outside the US, your data will still be stored in the United States. By using our app, you consent to this transfer.

Changes to This Policy

We'll update this policy occasionally to reflect new features or legal requirements. When we do:

• We'll email you about major changes
• Send a push notification
• Show you a summary in the app

The "Last Updated" date at the top will always reflect the most recent version.

Questions or Concerns?

We're here to help! Reach out anytime:

• Email: support@crashout.now
• Response time: We aim to reply within 48 hours

Remember: Crash Out Diary is designed to support you, not exploit you. Your emotional wellness data is sensitive, and we treat it that way.